Fresh Desk is a Ticket Management System. Tickets get assigned to agents and they work on them. Sometimes there might be a back and forth between the customer and the agent. It’s a tool which generates lot of activity and as an agent or an admin of Fresh Desk, one needs to be on top of things.
The Fresh Desk Desktop Notifications feature helps in a big way. One can get notifications/activities on Fresh Desk without opening the website. This basically saves a lot of time and helps Improve the productivity of the agents.
In order to activate Desktop Notifications, one would have to follow these steps-
- Click on the Notifications Icon on the Upper Right Hand Corner of the Home Page.
- Select Desktop Notifications.