Offering Technical Assistance in Skype for Business 

Skype for Business is a good collaboration tool for organizations. It allows the employees within an organization to communicate, exchange files and have fruitful discussions. 

But there may be times when users experience technical difficulties while placing or answering a Skype call. In this situation one needs assistance. Skype for Business has a functionality where you could have  a helpline url in case one experiences a technical difficulty. The request would then goto the IT Service Desk of your organization and they would be attending your case.

In order to setup the URL, perform the following steps-

  1. Goto the Skype for Business Admin Center.
  2. Click on Meeting Invitation 
  3. Then fill in the Help URL Field
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s