Skype for Business is a good collaboration tool for organizations. It allows the employees within an organization to communicate, exchange files and have fruitful discussions.
But there may be times when users experience technical difficulties while placing or answering a Skype call. In this situation one needs assistance. Skype for Business has a functionality where you could have a helpline url in case one experiences a technical difficulty. The request would then goto the IT Service Desk of your organization and they would be attending your case.
In order to setup the URL, perform the following steps-
- Goto the Skype for Business Admin Center.
- Click on Meeting Invitation
- Then fill in the Help URL Field